Shipping policy

 

Subscription terms 

The monthly subscription fee is paid in advance according to the tariff that is valid at any time. The monthly fee is charged with automatic credit or debit card debit each month. Failure to pay the monthly subscription fee will have it terminated. GeoSilica reserves the right to change these subscription terms. Changes will be announced at least one month in advance on the Company's website. 

GeoSilica reserves the right to change the subscription fee without notice. However, GeoSilica will notify subscribers of price changes by email. 

If a customer violates the subscription terms, GeoSilica is authorized, without notice, to suspend the subscription and claim payment of damages according to general Icelandic tort regulations. 

You can pay for your subscription using Visa and Mastercard. You cannot pay with Amex. 

If you want to cancel your subscription, please send an email to geosilica@geosilica.com or call us.

Order and shipping procedure

Customers will receive an email once they have been charged for the products. 

The order processing duration is one business day.

The shipment duration is 2-5 business days. All orders are estimated to be delivered 2-4 business days after receiving the order and payment.

    Products

    All product prices include VAT.

    • All products: €37,00
      • Shipping within the EU: €14.90
      • Shipping outside of EU: €22.43

    Currency exchange rates apply.

     

    Shipping outside the EU — customs & duties notice

    Orders shipped outside the EU may be subject to import duties, taxes, and customs fees, which are collected by the courier upon delivery and are not included in the price shown at checkout. These charges are set by your country's customs authority and depend on your order value and local regulations - we recommend checking with your local customs office for an estimate before ordering.

    For orders shipped outside the EU, a minimum order value of €150 applies.

     

    Warranty

    If the product is damaged in any way, GeoSilica will take full responsibility for replacing it.

    Delivery and tracking

    If a parcel is not collected from a UPS parcel shop or delivery point within the allotted time and is automatically returned to GeoSilica, the order will be considered unclaimed.

    GeoSilica is not responsible for unclaimed parcels or delays caused by non-collection. In such cases, shipping and return costs are non-refundable. Once the parcel is received back at our warehouse, a refund will be issued for the product value only, provided the items are unopened and in their original condition.



    Terms of delivery

    International door-to-door deliveries are shipped by UPS   and take 2-5 business days to arrive.

     

    Confidentiality

    The seller commits to the buyer that all information provided regarding the transaction will be kept confidential. These terms fall under the Act on Purchases no. 50/2000 and Consumer Purchase Act no. 48/2003. Time limits mentioned in the Act of Law no. 96/1992 start once the product is received.